← Back to Veatrice

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 13, 2026

Introduction

Veatrice.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) platform. Please read this policy carefully.

By using Veatrice.com, you agree to the collection and use of information in accordance with this policy. This policy is effective as of January 13, 2026.

Information We Collect

We collect several types of information to provide and improve our services to you:

Account Information

When you create an account, we collect your name, email address, and profile information from your Google OAuth provider. This information is used to create and manage your account, authenticate your access, and provide personalized service.

CRM Data

As a CRM platform, Veatrice.com stores the business data you input, including:

  • Contacts: Names, email addresses, phone numbers, job titles, and other contact details
  • Companies: Company names, addresses, industries, website URLs, and business information
  • Opportunities: Deal values, stages, expected close dates, and sales pipeline information
  • Notes: Meeting notes, call logs, activity records, and communication history
  • Products: Product names, descriptions, prices, and inventory information
  • Images: Profile pictures, company logos, and product images

Usage Data

We automatically collect information about how you use our service, including pages visited, features used, time spent, and other usage analytics. This helps us understand user behavior and improve our platform.

Organization and Member Data

For organizations, we collect information about your organization structure, member roles, and permissions. This enables collaboration features and proper access control within your organization.

How We Use Your Data

We use the collected information for various purposes to provide and improve our service:

  • Service Provision: To operate, maintain, and provide the features of Veatrice.com
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • CRM Functionality: To enable contact management, opportunity tracking, note-taking, and all CRM features
  • Analytics: To analyze usage patterns, improve our platform, and develop new features
  • Security: To detect, prevent, and address technical issues, fraud, and security threats
  • Communication: To send you important notices, updates, and support communications
  • Legal Compliance: To comply with legal obligations and enforce our terms of service

Data Sharing

We respect your privacy and only share your information in specific circumstances:

Within Your Organization

Your CRM data is shared with other members of your organization based on their role and permissions. Organization members can view and interact with contacts, companies, opportunities, notes, and products as determined by your organization's access controls. This enables team collaboration and ensures everyone has the information they need.

Service Providers

We may share data with trusted third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and infrastructure providers
  • Analytics and monitoring services
  • Email delivery services
  • Customer support tools

These service providers are contractually obligated to protect your data and may only use it to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

What We Don't Share

We do not sell, rent, or trade your personal information or CRM data to third parties for their marketing purposes. Your data remains yours and is used solely to provide and improve our service.

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: All data is encrypted in transit using HTTPS/TLS and encrypted at rest using industry-standard encryption methods
  • Access Controls: Strict access controls and authentication mechanisms limit access to your data
  • Regular Updates: We regularly update our security practices and systems to protect against emerging threats
  • Secure Infrastructure: Our infrastructure is hosted on secure, compliant cloud platforms
  • Monitoring: We continuously monitor our systems for security issues and unauthorized access

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information:

  • Access: You can access all your personal information and CRM data through your account
  • Export: You can export your data from our platform at any time
  • Correction: You can update or correct your personal information and CRM data
  • Deletion: You can request deletion of your account and associated data
  • Opt-out: You can opt out of certain communications and data collection activities

To exercise these rights, please contact us using the information provided below. Note that deletion of your account will result in permanent loss of your CRM data.

Third-Party Services

Veatrice.com integrates with third-party services to enhance functionality:

Google OAuth

We use Google OAuth for authentication. When you sign in with Google, Google shares certain profile information with us (name, email, profile picture). Google's privacy policy applies to their handling of your information. You can review Google's privacy policy at https://policies.google.com/privacy

OpenAI

We may use OpenAI services to provide AI-powered features such as natural language processing, content suggestions, and automated insights. When you use these features, relevant data may be shared with OpenAI. OpenAI's privacy policy applies to their handling of your information. You can review OpenAI's privacy policy at https://openai.com/policies/privacy-policy/

Other Integrations

We may integrate with other third-party services to provide additional functionality. Each integration will be clearly disclosed, and the respective third party's privacy policy will apply to their handling of your information.

Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Active Accounts: Data is retained while your account is active
  • Deleted Accounts: Data is permanently deleted within 30 days of account deletion
  • Legal Requirements: Data may be retained longer if required by law or for legitimate business purposes
  • Backups: Backup copies may be retained for disaster recovery purposes and securely deleted according to our retention schedule

Children's Privacy

Veatrice.com is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

When we transfer your information internationally, we use standard contractual clauses or other legally recognized mechanisms approved by relevant data protection authorities to ensure adequate protection of your data.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification for significant changes

We encourage you to review this privacy policy periodically. Your continued use of Veatrice.com after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.